General Conditions

Conditions de vente sur internet

Terms of sale on the Internet

1. Publisher 

L’HOTEL PASINO LE HAVRE, hereinafter the "Hotel"

2. Subject 

These terms of sale apply to any reservation made in a private capacity at the Pasino Le Havre hotel.

The offers proposed are exclusively reserved for private individuals.

For any reservation concerning business groups, meetings, seminars, etc., see the "Seminars and Banquets" section of the web site.

3. Duration 

These general terms of sale apply for the duration of the online posting of the offers by the Hotel, which reserves the right to temporarily or definitively close its web site or the online reservation space, without notice or compensation.

In that case, the Hotel accepts no liability for any resulting loss for the Customer, likewise in the event of modification of the offers and/or temporary downtime or definitive closure of all or part of the web site or the related services.

4. Reservation

Prior to any reservation, the Customer declares that they have the full legal capacity to commit themselves.

In order to be able to benefit from the legal provisions protecting consumers, the Customer must expressly state that the reservation is intended for them in a personal capacity.

Furthermore, the Customer acknowledges having cognizance of these general terms of sale on the Internet and unconditionally accepting them in full.

Finally, the Customer acknowledges having cognizance of the nature, intended purpose and procedures for reserving the services offered on the web site and, where applicable, having requested and received all the information they consider necessary to make their reservation in full knowledge of the facts.

The Customer is solely responsible for any choices they make and whether they meet their requirements and the Hotel accepts no liability in advance in the event of loss or litigation on these grounds.

The purchase by the Customer is deemed to be made definitively at the end of the reservation process.

5. Reservation process

Prior to any reservation made online on the web site, the Customer undertakes to provide the information requested on the reservation form or request.

The reservation is deemed made on receipt of the Customer's reservation form or request by the Hotel, or on prepayment online by payment card.

The Customer vouches for the truth and accuracy of any information they provide to the Hotel.

The reservation procedure notably includes the following steps:

ü  step 1: select, where applicable, one or more additional services;

ü  step 2: check the details of the reservation, the total price, the applicable terms of sale and possible adjustment of the choice (room, rate, additional service), only in the event of online reservation;

ü  step 3: enter the customer's contact details;

ü  step 4: read and accept the general terms of sale and the terms of sale of the rate reserved;

ü  step 5: the customer confirms the reservation.

6.  Reservation receipt notification

A receipt notification is sent to the customer by e-mail, once their reservation is registered, recapping the offer, the services purchased, the prices, the terms of sale relating to the chosen rate accepted by the customer, the information concerning after-sales service and warranties, as well as the address of the Partouche Group where the customer may send their complaints.

7. Customer service

For any complaint about a hotel reservation, the Hotel's reservation department is at the Customer's disposal from 8 am to 6.30 pm (French time) Monday to Saturday at the following number: (+33) 2 35 26 00 00.

The Customer is reminded that in accordance with the provisions of article L. 121-20-4 of the Consumer Code, they do not have the right to cancel provided for in article L. 121-20 of the Consumer Code.

8. Modification - Cancellation 

The terms of sale at the reserved rate specify the conditions for cancelling and/or modifying the reservation.

ü  Reservations requiring prepayment cannot be the subject of any modification and/or cancellation.

The amounts paid in advance are deposits that cannot be the subject of any refund.

In that case, it is mentioned in the terms of sale at the reserved rate.

ü  When allowed under the terms of sale of the reserved rate:

-       the reservation may be cancelled directly on the web site or on the Hotel's web site in the section

"Modify or cancel your reservation".

ü  If the stay is interrupted, the full price agreed shall be owed and collected.

9. Stay at the Hotel

Unless expressly stipulated otherwise, the Customer's arrival at the Hotel is at 3 pm and the room must be vacated at the end of the stay by 12 noon at the latest. Failing which, another night will be invoiced to the Customer.

In accordance with current regulations in France, the Customer must show identity papers in order to ascertain whether or not a police form needs to be completed.

The Customer undertakes to occupy the room in a responsible manner.

Any conduct contrary to accepted standards of behaviour and public order will lead the Hotel's management to ask the Customer to leave the premises, without being able to claim any refund or compensation payout whatsoever, if a payment has already been made.

The Hotel offers its Customers free WiFi access.

The Customer undertakes to ensure that the computer facilities placed at their disposal by the Hotel are in no way used for the purposes of reproduction, representation, distribution or communication to the public of works or objects protected by a copyright or similar right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the permission of the holders of the rights provided for in Books I and II of the Intellectual Property Code, when such permission is required. The Customer must comply with the security policy of the Hotel's internet service provider, including the rules for use of the security systems put in place with the aim of preventing unlawful use of the computer facilities [or other designation used in the company's IT code of conduct], and not take any action impeding the effectiveness of these systems. If the Customer fails to comply with the aforementioned requirements, they may be accused of copyright infringement (article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years' prison.

10. Guarantees

As provided for by articles L. 212-1 et seq of the Consumer Code, the Hotel is required to guarantee the conformity of the services it proposes to the Customer, which must offer the safety to be legitimately expected and not endanger people's health, under normal conditions of use or other reasonably foreseeable conditions in the trade.

11. Liability

The Hotel accepts no liability for non-feasance or misfeasance of the reservation in case of force majeure, ascribable to a third party, the Customer or its partners, such as Internet network downtime, denial of access to the web site, external intrusion, computer virus or in case of prepayment unauthorized by the cardholder's bank.

Furthermore, the Hotel accepts no liability for any consequential damage suffered by the Customer in respect of their reservation.

The photographs shown on the web site are not contractually binding. Although all efforts are made to see that the photographs, graphic representations and texts used to present the hotels listed provide the most accurate view possible of the accommodation services proposed, there may be changes, notably due to new furnishings or renovations. The Customer may not lodge a complaint for this reason.

Hyperlink texts may refer visitors to other web sites than the site and the Hotel assumes no liability regarding the content of the said web sites and the services they propose.

Any reservation or payment that is illegal, inoperative, incomplete or fraudulent for a reason ascribable to the Customer shall lead to cancellation of the order at the Customer's expense, without prejudice to any civil or criminal claim against the latter.

12. Complaints

Complaints concerning the non-feasance or misfeasance of hotel services must be notified to the Hotel's reservation department, on pain of preclusion, within 24 hours of arriving at the Hotel, by letter sent to the address indicated above in 1.

13. Prices

The price of the services is indicated to the Customer on the web site and when making the reservation.

The prices indicated are taken to mean per room, for the number of people and the date(s) selected by the customer.

The rates applied, inclusive of tax, in euros, are confirmed to the customer and are only valid for the duration indicated on the web site.

If the payment to the hotel is made in a currency other than that provided for when reserving, the foreign exchange charges are payable by the customer.

All orders, whatever their origin, are payable in the local currency of the hotel, barring special arrangements indicated on the spot.

Unless otherwise stated or in case of special theme-based packages, additional services such as: breakfast, half-board, full board (without this list being exhaustive) are not included in the price.

The tourist tax, provided for each rate, must be paid directly to the Hotel on the spot.

The prices factor in VAT at the current rate on the date of the order and any change in the said rate will be automatically reflected in the prices indicated on the date of invoicing.

Any modification or introduction of new legal or statutory taxes imposed by the competent authorities will be automatically passed on to the prices indicated on the date of invoicing.

If a rate implies that the payment is made to the hotel at the time of arrival or departure, and that the Customer's currency is not the same as that of the hotel, the payment debited by the hotel is likely to be different from the price given to the Customer at the time of reserving, given possible changes in the exchange rate between the reservation date and the dates of the stay at the hotel.

The Hotel informs the Customer of the total amount of their order in the confirmation e-mail it sends to them.

14. Payment

The Customer must directly enter, in the space provided for the purpose (data entry secured by SSL encryption), the number of the bank or credit card (Visa, Mastercard, American Express, Diners Club etc.) with no spaces between the digits, as well as the expiry date, in order to guarantee their reservation, barring special conditions or rate.

The payment is debited at the hotel, at the end of the stay, barring application of special conditions or rates or if the payment was debited at the time of the reservation (prepayment online on certain rates).

This prepayment is deemed a deposit.

In the event of reservation without prepayment online, the Hotel may ask the Customer, on arrival, for a security deposit or permission to debit their credit card, for the purpose of guaranteeing the payment of possible additional services requested by the Customer on the spot.

In the event of no show (reservation not cancelled – customer not present) of a reservation where payment is guaranteed by bank card, the hotel will collect an all-inclusive payment, equal to the price of the first night, on the bank card, the details of which were provided by the Customer to guarantee their reservation.

In the event that the customer reserved several rooms but the prepayment is only necessary for one room for example, the payment card used when making the reservation will serve as guarantee for the payment of the other rooms and/or extra charges.

At the time of the prepayment, the amount debited from the Customer includes: the price of the accommodation, the taxes on the accommodation, the price of meals if breakfast is provided for, as well as the taxes on meals and any other additional services selected by the Customer.

In the event of a reservation subject to prepayment online, the amounts paid at the time are deposits, which are debited at the time of the reservation, and are not refundable by the Hotel.

15. Privacy

The personal details the Customer is asked to provide when making a reservation are necessary to process their order. Without these details, the reservation request cannot be registered.

On every form used to collect personal data, the Customer is informed of the mandatory or optional nature of their answers by the presence of an asterisk.

The Customer is informed that all the personal data collected is the subject of computer processing. The Hotel declares its processing to the CNIL (the French data protection authority).

This data processing makes it possible for the Hotel to meet its obligations with regard to the Customer and to inform the latter about any special offers and new services introduced by the Hotel.

The Customer has the option to object, at no charge, to the use of their personal data for prospecting, particularly for commercial purposes. Furthermore, by clicking the unsubscribe link at the bottom of each commercial e-mail, the Customer may unsubscribe at any time.

As required by the law of 6 January 1978 (Informatique et libertés - French data protection act), the Customer has a right to access, correct and oppose their personal data. The Customer only needs to write to the Hotel's postal address, provided in the heading hereof, giving their full name, e-mail address and if possible their customer reference. In accordance with current regulations, this request must be signed by the Customer, accompanied by a photocopy of proof of identity bearing their signature, and specify the address to which the answer should be sent to them, which will be done within 2 months of receiving the request.

The Customer making a hotel reservation on the web site authorizes the Hotel to communicate their personal data to third parties, on condition that any such communication is compatible with the provision of the services incumbent on it, and unless they object, the Customer is liable to receive by e-mail a satisfaction questionnaire after their stay, the newsletter of the Hotel or of one of the hotels of the Partouche Hotels group, and promotional offers.

16. Agreement on evidence

The entry of the required bank details, along with the acceptance of these general terms and the reservation form or request, constitute an e-signature that has the same value for the parties as a handwritten signature.

The computer records stored on the Hotel's computer systems will be kept under reasonable conditions of security and deemed proof of the communications, orders and payments between the parties.

The Customer is hereby informed that their IP address is recorded at the time of the reservation.

17. Relocation

In the event of unavailability of the Hotel or in case of force majeure, the Hotel reserves the option to arrange the Customer's accommodation, in full or in part, at a hotel of equivalent category for services of the same nature. All the costs involved in the relocation remain payable by the Hotel, which accepts no liability to pay any further compensation on these grounds.

18. Force majeure

The Hotel accepts no liability with regard to the Customer for any loss whatsoever in the event that it fails to meet its obligations due to case of force majeure. The events habitually acknowledged as such in French case law are deemed a case of force majeure or act of God.

19. Full agreement

These general terms of sale, the terms of sale of the rate reserved by the Customer, and the reservation form or request state the entirety of the parties' obligations.

No general or supplementary condition desired by the Customer may be included herein.

The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation form or request (including the special terms of the rate reserved) and these general terms.

In the event of contradiction between the reservation form and the general terms of sale, only the provisions on the reservation form shall be applicable to determine the obligation in question.

20.  Modification of the general terms of sale on the Internet

The Hotel may modify and/or add to these general terms of sale by the Internet at any time. In that case, the new version of the general terms of sale by Internet will be posted on the Hotel's web site. As soon as it is posted online, the new version of the general terms of sale by Internet shall apply automatically to all customers, who should also consult the supplementary terms of sale relating to each rate, type of room or type of service, featured on the price list.

21. Governing law - Disputes

These general terms of sale are governed by French law. This is the case for both substantive rules and procedural rules.

In the event of dispute between the parties that cannot be settled amicably, the Paris courts shall have sole jurisdiction.